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Services

Nonprofit Transformation

I help nonprofits transform how they work so they can focus on their mission. With 30+ years of experience in leadership, project management, customer experience, and program strategy, I guide organizations through complex change - improving operations, strengthening service delivery, and aligning people, processes, and technology.

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I offer tailored solutions in:

  • Strategic Planning & Organizational Transformation 

    • Strategic plan development and execution​

    • Change management and staff engagement

  • Program and Project Management

    • Project planning, tracking, and reporting

    • Development of KPIs and dashboards

    • Program evaluation and impact measurement

  • Technology & Digital Transformation 

    • Nonprofit CRM implementation and optimization (e.g., Salesforce, ServiceNow, NeighborWorks Compass)​

    • Process automation and workflows

    • Data management and optimization

  • Training & Capacity Building

    • Training on CRM, reporting, and technology tools.

    • Change management and adoption strategies

    • Internal policy and processes

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If you're ready to explore how I can help your nonprofit thrive, reach out to schedule a free discovery call.

Credentials

  • Project Management Professional (PMP) Certification

  • 30+ years in leadership roles across corporate and nonprofit sectors.

  • Proven record of driving large-scale transformation initiatives.

  • Led Salesforce and ServiceNow ITSM & ITOM implementations corporate-wide. 

  • Former Product Owner of NeighborWorks Compass, a housing counseling and education tool with HUD reporting capabilities.

  • Lean Six Sigma Green Belt

  • Bachelor's of Science Marketing and Business from Franklin University. 

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Shannon Hakh, MPA, NeighborWorks America Compass​

Jenny is a reliable, thoughtful, and proactive partner and always finds solutions that work for everyone involved. I’ve always appreciated her professionalism and collaborative spirit, and I highly recommend her to anyone looking for a dependable project leader who drives results and fosters strong working relationships.

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Lisa O'Rourke, ACC, NeighborWorks America Comms

​Jenny brings a strategic mindset to IT project management and an ability to translate complex organizational changes into clear, concise data points to drive enhanced change management communications planning and implementation. She is also a thoughtful collaborator—someone who listens, gathers input from multiple stakeholders and identifies key areas to highlight with target audiences. Her collaborative style and composed presence make her an invaluable partner in achieving successful project outcomes under tight or shifting timelines

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Deepak U.V., Certified ServiceNow, inMorphis

I had the pleasure of working with Jenny during a critical ServiceNow implementation project for NeighborWorks America customer, and I can confidently say that her support and understanding were key factors in the project’s success.

From the very beginning, she demonstrated a deep understanding of both the business and technical sides, and she consistently provided the support our team needed—whether it was helping to clear roadblocks, aligning stakeholders, or simply being available when we needed her. Her calm and approachable demeanor made even the most complex challenges feel manageable.

What truly stood out was her ability to bring people together and keep everyone focused on the common goal. She created a positive and collaborative environment that allowed us to move forward with confidence and clarity.

Thanks to her leadership and unwavering support, the implementation was not only smooth but also a huge success. I’m incredibly grateful for the opportunity to work with someone as committed, professional, and kind as Jenny. Thank you Jenny for being there for us whenever we needed.

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Symone Deserae Barnes, MBA, CSM, CSPO, CAL1, ACS-CF

I’ve had the pleasure of working with Jenny Willis in multiple capacities—first as my manager and later as a teammate and cross-functional partner—and in every instance, she’s been an incredible leader and collaborator. From the day I interviewed with her, Jenny has led with warmth, curiosity, and an unwavering drive for problem-solving. Her ambitious nature and ability to stay calm and persistent through challenges inspire everyone around her.

Jenny is the kind of person you can always turn to for thoughtful, judgment-free advice. I’ve trusted her time and again as a confidant for navigating business challenges, knowing she’ll respond with insight and care. Working alongside her on the NeighborWorks Compass projects within our Information Technology and Services Division, I witnessed firsthand her exceptional ability to lead complex initiatives—most notably, the successful implementation of ServiceNow, a major achievement that showcased her resilience and leadership.

Jenny’s balance of professionalism, empathy, and determination makes her an invaluable asset to any team lucky enough to have her.

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Real Results. Real Relationships.

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